Privacy Policy

Banff.com Inc. (Banff.com) respects the privacy of it’s site visitors and customers. There are a number of areas on this website where personal information may be submitted to Banff.com. Unless otherwise stated, this information will be collected, used and disclosed by Banff.com in accordance with this privacy policy.

(Past) = Previous Site versions and/or features

Email List / Newsletter (Present/Past)

Banff.com maintains an email list that is used to send periodic emails to subscribers that may contain pictures, details, events and specials from Banff.com and its advertising partners. To subscribe to the list one must voluntarily sign up (Opt In) through the email sign up or the feedback form. Banff.com advertising partners are holiday service providers who are already visibly present and advertising on Banff.com and wish to provide their  products, service specials and offerings to the Banff.com email list subscribers designed to help with their Banff holiday planning and reservations. The email may also contain facts, pictures and interesting details about Banff and surrounding areas of Lake Louise and Jasper.

Subscribing to the email list is completely voluntary, and users may be removed from the list at any time by clicking on the Unsubscribe link found at the bottom of every email that you receive. You can also unsubscribe by emailing Banff.com directly at privacy@banff.com .

Banff.com uses a third party email service who adheres to a strict ANTI SPAM policy as well as the most up to date legal requirements for group emails and sending policies.

Banff.com has made every effort to comply and operate in accordance with CASL (Canadian Anti Spam Legislation).

Banff.com Advertising Partners, and Banff Area information, includes the three regions of Banff National Park, Lake Louise and Jasper National Park. Our ‘Area’ is, and ‘Partners’ offer services in and close to, Banff, Lake Louise and Jasper.

Opting in to “Both” means you will receive “Ad Partner Deals & Specials” and “Area Updates”.

The Banff.com email list is never sold, rented or given out to anyone.  It belongs to, and is solely used by Banff.com for the purposes stated above.

Please see below for details regarding how this information is stored.

Outbound Links

Banff.com contains outbound links to other sites owned by other people and businesses. These appear as banner ads, text links and sometimes directly from the navigation bar.

Banff.com does their best to see that these outbound link sites lead to useful holiday planning information for our viewers.  If you find they don’t, please bring it to our attention immediately.

By using Banff.com the user provides Express Consent to seeing, clicking on and following these links to outside sites.  These 3rd party sites will/should have their own Privacy and Consent guidelines which we encourage users to view and read as their content will be governed by their Privacy Policy and Terms.

Banff.com is not responsible for the content, services or results of clicking and viewing those websites, but if we are aware of any misuse of these external sites we will take quick and appropriate actions.

Use of Cookies

A cookie is a small piece of data that a website asks your browser to store on your computer or mobile device. The cookie allows the website to “remember” your actions or preferences over time.

Banff.com uses cookies to gather general statistics of how many people were on the site, what pages they visited and other common statistics, but not to personally identify a user.

Banff.com uses WordPress to run our website which uses Cookies to verify who you are ONLY only for Commenters and Users who would be logging in.

Most browsers support cookies, but users can set their browsers to decline them and can delete them whenever they like.

Cookies are used when we use Pop Up windows. The cookie will only allow the Pop up to be displayed once per day for the same user.

Google Analytics

These cookies collect information that is used either in aggregate form to help us understand how our website is being used or how effective our marketing campaigns are, or to help us customize our website and application for you in order to enhance your experience.

General

We may request cookies to be set on your device. We use cookies to let us know when you visit our website, how you interact with us, to enrich your user experience, and to customize your relationship with our website.

Banff.com has made every effort to comply with the European Union’s General Data Protection Regulation (GDPR) and EU Cookie Policy. For more information, please consult the GDPR and EU Cookie Policy regulation itself and please let us know if you feel Banff.com may not be in compliance and we will review immediately. We have and will continue to comply with this new law in place as of May 25, 2018.

Mobile
Banff.com  uses WP Touch service to power the mobile version of the site where content and advertisements are displayed. WP Touch has updated their Terms of Service and Privacy Policy outlining their compliance with GDPR requirements.

Leave A Message / Live Chat

Banff.com has a feature that allows users to Live Chat with us or to Leave A Message to which we will reply.  If using this feature to either Chat or Leave A Message you are providing Express Consent to Banff.com to communicate and respond to you and your inquiry. This could include multiple follow ups, but only pertaining to the original question or request. Once the request has been adequately satisfied, no further communication will be made.

Information Storage

Personal information is stored securely physically in a protected paper file (where appropriate) at the incorporated place of business, on a computer protected from the internet by a firewall / router at the place of business or password protected if mobile, on portable storage drives.  It is available only to authorized employees or contracted agents of Banff.com for the purpose of the original reason for having been collected.

Hosting

Banff.com web hosting service includes the collection of log files which provide statistics regarding activity on a website. This is very common and typically provides the number of files served, unique visitors, pages views, browser types and referrals. When a user comes to a website they have a unique IP (Internet Protocal) address, and this address is also collected, but it is not used in any way to identify the user personally. Except for legal purposes, this IP address will be used only for seeing what country a user is from, what pages on Banff.com were viewed, whether they are repeat visitors to the website, what they are using to view the site (desktop, mobile, tablet) and the general activity on the site during their session.

If you host your website with the Banff.com hosting service, our supplier Hostopia (A Deluxe Company) has told us that their servers will be compliant with EU-GDPR regulations as of May 25, 2018. You can view their Privacy Policy here.

Personal information will only be disclosed to legal authorities for legal purposes.

Banff.com strives to provide every customer and site visitor with the best service possible which includes maintaining the privacy and confidentiality of all information at all times that is provided. This information is only collected as it is willingly provided by the visitor or customer, or where otherwise described here, and is only used and/or disclosed for the purpose of which it was collected.

All Banff.com visitors and customers have access to their personal information (if any has been voluntarily provided) at any time and may update their details or check them by contacting Banff.com at email privacy@banff.com . If there are any questions regarding this policy please contact Banff.com at any time.

Feedback Form (Past)

Banff.com invites feedback from visitors and customers by providing a feedback form. This form provides options to provide First Name, Last Name, City, email address, comments, permission to use comments and an option to subscribe to the email list.

The name and city simply provides Banff.com with an idea of who is sending the message and where they are from, but these are not mandatory to use the form. The email address is collected so that Banff.com may reply to the inquiry. Comments are reviewed by Banff.com and replied to where applicable and if permission was given to use the comments then they may be added to the site in an appropriate location for others to benefit from.

If you provide a physical mailing address and request to have paper brochures and materials sent to you, your email and details may be forwarded to one of our advertising partners who will use those details to send you the requested materials. In these cases your information will also be handled according to that partner’s privacy policy which may not be the same as that of Banff.com.

Hotel Reservations (Past)

Banff.com acts as an agent (has acted in the past) for the hotels that provide rooms for booking on this website. Bookings are made through Banff.com with the hotel at the rates that the hotel has provided. Confirmations will be provided by Banff.com on behalf of the hotel and all charges and payments will be handled by the hotel.

In the case where no tax has been provided in the final room rate, there may be applicable taxes which were not included in the rates shown on the website. Final pricing and cost in this situation will be confirmed by the hotel.